Diagnostic Technician (m/f/d)– Automotive Technical Support
Location: Essen, Germany
Working hours: 40
Indefinite contract
Your tasks:
- Support retailers and NSCs to resolve technical concerns.
- Increase First Time Fix Rates and Customer Satisfaction with the objective of reducing Warranty Cost and Repeat Repairs.
- Carry out Support to dealer network on Hard to fix vehicles to improve concern fix rates.
- Work in close relationship with Engineering and Product Investigation teams to identify vehicle product concerns in quantifiable, and factual data.
- Answering technical queries primarily by electronic system but where appropriate also by telephone or WebEx session.
- Create electronic records to document contact details and diagnostic advice on client system.
Was we have to offer
- Training opportunities: Support for your professional and personal development
- Work environment: A dynamic and supportive workplace
- Work-life balance: Flexible working hours and remote work options, 31 vacation days (including Christmas, New Year’s Eve, and Carnival Monday)
- Additional benefits: Company pension plan, health programs, and subsidy for Urban Sports Club
- Capital-forming benefits: From day one