Ford Pro Experience Consultant

As a Ford Pro Experience Consultant, you will be a strategic catalyst for change across the Ford Transit Centre Network in the UK. You will support commercial dealerships to evolve from traditional transactional sales and service to a productivity-led, always-on partnership model. Your goal is to embed the Ford Pro Experience, helping Transit Centres deliver maximum vehicle uptime, integrated digital solutions, and world-class support for commercial customers—particularly as fleets accelerate their transition to Electric Vehicles (EVs) and connected data ecosystems.

You will support dealerships on build on developing proactive, business-winning sales cultures. Your goal is to equip dealer teams with the skills to find new business, conquest fleets, and sell the complete Ford Pro ecosystem with an Uptime focus that drives productivity for business customers.

Role scope

This is a field-based coaching and consultancy role focused on transforming the Customer Experience (CX) and Culture at the Transit Centre level. You will build a deep understanding of the end-to-end commercial customer journey (from small business owners to fleet managers) and use strategic insights, performance data, and analytics to identify opportunities, influence leadership teams, and embed continuous improvement.

Working with stakeholders from Dealer Principals and Transit Centre Managers to frontline sales and service colleagues, you will deliver Ford Pro-prescribed agendas and tailor your approach to meet the operational demands of individual Transit Centres.

This role requires strong facilitation skills, commercial acumen, and the confidence to hold challenging conversations when needed—always with a constructive, "customer-uptime-first" mindset.

The impact you’ll make (key responsibilities)

•   Partner directly with Transit Centre Leadership Teams to build momentum and alignment on the Ford Pro strategy to build a proactive business development strategy, expanding the culture from retail-centric to B2B-focused.
• Take ownership of key performance metrics and KPIs (e.g., Vehicle Uptime, Local fleet conquesting, Dealer Uptime Service activation, and CV customer loyalty), ensuring targets are achieved or exceeded.
• Diagnose current commercial customer journeys—specifically focusing on the friction points between Sales and Service—and guide dealers to implement Ford Pro improvements.
•  Support the network to improve the Commercial EV purchase and ownership experience
• Facilitate impactful workshops and working sessions to drive cross-department alignment between Sales, Service, and Parts to ensure a seamless "Always On" customer promise.
• Deliver effective 1:1 coaching to Transit Centre leaders to strengthen their capability to sell "solutions" (uptime/productivity) rather than just hardware.
• Act as an organisational change agent—setting goals, influencing behaviours, and embedding new ways of working that brings the sales and aftersales teams together and prioritise speed and efficiency for business customers.
•  Build strong partnerships with the Ford Pro Field team to prioritise and accelerate commercial performance opportunities.
• Unify multi-disciplinary stakeholders to ensure the Dealer Uptime Service (uptime optimisation) promise is executed with consistency and high quality.
• Encourage a growth mindset across teams, supporting improved performance, skills development, and talent retention within the commercial network.