The VIP Concierge provides high touch support to VIPs by anticipating needs, coordinating vehicle related services, and serving as a liaison between VIPs and internal departments. This role ensures all VIP vehicle operations, logistics, and requests are handled with timeliness, accuracy, confidentiality, and exceptional professionalism.
Responsibilities
VIP Experience & Communication
路 Anticipate VIP needs and provide exceptional guest experience.
路 Greet VIPs warmly and ensure they feel welcomed and attended to.
路 Respond promptly and professionally to VIP phone and email inquiries.
路 Act as a liaison between VIPs and internal departments including Facilities, Security, Human Resources, Legal, National Service Garage (NSG), and others as needed.
Vehicle Coordination & Management
路 Coordinate all VIP vehicle requests, including arranging transportation to various locations (local and out-of-state).
路 Maintain VIP vehicles, including washing, fueling, registration renewal stickers, insurance cards, relocating personal items between vehicles, and assisting with luggage.
路 Create and execute Vehicle Loan Agreements for approved vendor drivers for events. Ensure each driver has cleared and approved MVR.
路 Ensure Vehicle Administration assigned parking spaces remain cleared; coordinate temporary spaces when VIPs are driving vehicles.
路 Process VIP vehicles through the NSG for routine maintenance as well as MLE inspections prior to usage for events.
Reporting, Tracking & Issue Resolution
路 Develop and utilize ad hoc reports to monitor, track, and resolve accuracy-critical and time-sensitive issues at NHQ.
路 Manage all company vehicle accident communication with VIPs, including processing accident reports, coordinating repairs, payment, investigation updates, and damage surveys.
Operational & Cross-Functional Support
路 Support the Manager, Vehicle Administration, with VIP requests.
路 Assist with vehicle preparation for Leases, Department Cars, Pool Cars, and other fleet needs during slower periods.
路 Other duties as assigned by the Client and/or MSXI.
MSX International
https://careers.smartrecruiters.com/msxinternational