VIP Concierge

The VIP Concierge provides high touch support to VIPs by anticipating needs, coordinating vehicle related services, and serving as a liaison between VIPs and internal departments. This role ensures all VIP vehicle operations, logistics, and requests are handled with timeliness, accuracy, confidentiality, and exceptional professionalism.

Responsibilities

VIP Experience & Communication

· Anticipate VIP needs and provide exceptional guest experience.

· Greet VIPs warmly and ensure they feel welcomed and attended to.

· Respond promptly and professionally to VIP phone and email inquiries.

· Act as a liaison between VIPs and internal departments including Facilities, Security, Human Resources, Legal, National Service Garage (NSG), and others as needed.

Vehicle Coordination & Management

· Coordinate all VIP vehicle requests, including arranging transportation to various locations (local and out-of-state).

· Maintain VIP vehicles, including washing, fueling, registration renewal stickers, insurance cards, relocating personal items between vehicles, and assisting with luggage.

· Create and execute Vehicle Loan Agreements for approved vendor drivers for events. Ensure each driver has cleared and approved MVR.

· Ensure Vehicle Administration assigned parking spaces remain cleared; coordinate temporary spaces when VIPs are driving vehicles.

· Process VIP vehicles through the NSG for routine maintenance as well as MLE inspections prior to usage for events.

Reporting, Tracking & Issue Resolution

· Develop and utilize ad hoc reports to monitor, track, and resolve accuracy-critical and time-sensitive issues at NHQ.

· Manage all company vehicle accident communication with VIPs, including processing accident reports, coordinating repairs, payment, investigation updates, and damage surveys.

Operational & Cross-Functional Support

· Support the Manager, Vehicle Administration, with VIP requests.

· Assist with vehicle preparation for Leases, Department Cars, Pool Cars, and other fleet needs during slower periods.

· Other duties as assigned by the Client and/or MSXI.