Program Manager

Summary

The Program Manager oversees the coordination and administration of all aspects of an ongoing program including planning, organizing, developing, staffing, leading, and controlling program activities.

Responsibilities

· Lead the program team: build it, manage it, and motivate it as required. Coach and mentor the team, building their maturity and authority.

· Manage the program budget. Ensure that costs incurred are monitored against plans and realize benefits as planned as the program progresses.

· Plan the overall program from end-to-end. Monitor and report progress.

· Identify issues and initiate corrective action as necessary.

· Communicate regularly and effectively will all stakeholders, within the team, within the organization, and beyond.

· Take overall responsibility for the benefits realization plan. Ensure that the plan realizes benefits in the best way for the organization.

· Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business and other organizational objectives. Approve the project plans of the project teams, negotiating work packages as required. Ensure the delivery of these work packages within the set time, quality, and budget constraints.

· Manage and resolve dependencies between the projects of the program.

· Manage the program risks, and embed a risk management process into the program from the outset.

· Be responsible for program quality, and embed quality processes into the program from the outset.

· Report overall program status to the steering group at regular intervals and on an ad-hoc basis.

· Responsible and accountable for deliverables from third-parties as necessary.

· Work closely with the Quality Assurance as necessary.

· Create and maintain the program plan, showing an integrated realization of the key deliverables of the program.

· Put in place the governance and operational working practices of the program team.

· During Pilot Implementation 1, perform the duties of an Implementation Specialist by assessing, installing, and supporting the selected pilot dealer.