Miratech is seeking a talented and experienced Software Engineer with experience in Python and AI Automation to support our AI-powered Contact Center modernization initiatives. In this role, you will automate legacy routing systems using Large Language Models (LLMs), cloud-native tools, and modern scripting capabilities. Your work will directly impact the customer journey by developing intelligent, scalable solutions within highly regulated industries
Responsibilities:
- Automate existing contact center routing systems using AI agent technologies.
- Design and implement cloud-native automation solutions using Python and LLMs.
- Leverage AWS or Azure services such as storage, compute, and serverless functions to build scalable solutions.
- Collaborate with cross-functional teams to ensure high-quality deliverables aligned with business requirements.
- Create and maintain technical documentation to ensure continuity and clarity.
- Provide timely updates to team leads and stakeholders on project progress