The Senior DevOps Engineer is responsible for the operational stability, performance, and reliability of global IVR systems. This role focuses on day-to-day operations, monitoring, deployments, and configuration support across both cloud and on-premises environments. The position plays a critical role in ensuring uninterrupted customer access to IVR services and rapid response to operational issues.
The role works closely with IVR Engineers, Application Architects, QA, and external partners to support deployments, troubleshoot production issues, and continuously improve system stability. It requires strong technical fundamentals across infrastructure, networking, and voice systems, combined with an operations mindset.
Responsibilities:
- Focuses on the operations and stability of a global IVR system, including deployments to AWS and on-premises environments
- Assist with deployments, configurations, and release activities
- Support IVR systems deployed across AWS and on-premises environments
- Manage day-to-day operations of global IVR platforms
- Monitor system performance, availability, and reliability
- Respond to incidents and operational issues in a timely manner
- Collaborate with engineers, architects, QA, and partners during releases and incidents
- Troubleshoot infrastructure, application, and voice-related issues
- Assist in debugging IVR, Genesys, SIP, and call flow鈥搑elated problems
- Analyze logs and metrics to identify root causes and improvement opportunities
- Participate in on-call, evening, or weekend support as required