Job Description: Champions Do More At Crash Champions, We Believe the Difference is Trust. CrashChampions is the one of the fastest growing and most excitingbrands in the collision repair industry. The company is the largestfounder-led multi-shop operator (MSO) of high-quality collisionrepair service in the U.S., serving customers and business partnersat more than 600 state-of-the-art repair centers in 36 statesacross the U.S. Crash Champions was founded in 1999 as a singleChicago repair center by industry veteran and 2022 MSO Executive ofthe Year, Matt Ebert. For more information, and to locate a localrepair center, visit www.crashchampions.com.
Responsibilities
- Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.
- Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates
- Manage each repair throughout the process and ensure Crash Champions' quality standards by performing in-process QC.
- Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.
- Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process
- Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete
Qualifications
- Customer Service Skills
- Organization and multi-tasking skills, good time management and the ability to adapt easily to fast-paced environment
- Knowledge of dealing with Insurance partners preferred
- Ability to deal with fast paced environments
- Knowledge of multiple estimating systems, CCC one preferred, Mitchell & Audatex
Benefits
- Competitive pay
- Weekly Paychecks
- 401K with company match
- Medical/Vision/Dental Insurance
- Additional elective benefits
- Submit a Referral
Location US-IL-Orland Park
ID 2024-8700
Category Estimatics
Position Type Regular Full-Time
Prioritization Tier 2 - Staffing Needs
Remote No