Duties & Responsibilities:
• Guest Check-ins and Check-outs: Efficiently check-in and check-out guests, ensuring a smooth and welcoming process.
• Reservations Management: Answer phone calls, manage booking inquiries, check availability, and confirm reservations.
• Guest Assistance: Address guest inquiries and provide information about hotel services, facilities, and local attractions.
• Guest Relations: Resolve any guest complaints or concerns promptly, ensuring a high level of customer satisfaction.
• Cash Handling: Process payments, handle cash transactions, and maintain accurate records of guest billing.
• Communication: Maintain communication with housekeeping, maintenance, and other departments to ensure guest needs are met.
• Administrative Tasks: Perform clerical duties such as managing guest records, filing, and maintaining logs of check-ins and check-outs.
• Safety & Security: Monitor the hotel’s security systems, assist guests in emergency situations, and ensure the safety of all guests and staff.
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