Open Requirements for PERSON WITH DISABILITY
Role- Service Desk Associate
Location- Noida
Experience- 1 to 2 years exp in tech support
Skills- Trouble shooting, LAN, WAN
Disability Type- Locomotor Disability, Low vision up to 50%, Thalassemia, Hemophilia
Role Responsibilities
Manages customer interactions & records reported issues in the ITSM
Identifies issues, apply fixes and investigate root causes using internal instructions.
Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
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