An Engagement Manager is responsible for (1) managing internal teams to ensure we're delivering on client goals (2) cultivating strong and trusted relationships with our clients and (3) ensuring the client recognizes the value our team is creating.
Key Responsibilities:
Team Management:
Ensure that we’ve delivered on time, within budget, and to the highest quality standards.
Manage the internal team towards the goal: setting them up for success (clear context, expectations, roles and touch points to ensure cross functional collaboration), identifying and addressing gaps throughout, and continuously learning to improve processes and client outcomes.
Our teams work with a complex product mix that encompasses service, product and project delivery.
Client Relationship Management:
Ensure clear communication with clients about expectations, deliverables, and progress, keeping them informed and involved throughout the engagement.
Own the overall relationship with the client, growing it from the entry level service provider to a high-integrity, trusted strategic partnership.
Monitor and measure client satisfaction and engagement success through metrics such as client renewals and feedback.
Support the Account Manager in identifying opportunities for expanding client engagements.
Value Creation:
Driving the team to help our clients achieve their business goals and meaningful wins, making Talentism indispensable to their success.
Clients can trust us to unveil persistent problems and focus on managing the ones that are a significant risk to their future success.
In our line of work, attribution of these wins isn't straightforward so it's essential for the Engagement Manager to ensure the client is recognizing that our team is creating that value.