A Logistics Operations Supervisor plays a crucial role in overseeing the movement of goods and ensuring efficient supply chain management. Below are the key job responsibilities of a Logistics Operations Supervisor:
1. Oversee and manage logistics staff, including warehouse, coordinators, and support personnel. Provide
leadership, assign tasks, monitor performance, and foster a positive and productive team environment.
2. Train new and existing staff on company policies, safety procedures, and logistics operations. Conduct
periodic training sessions and ensure team members are well-informed of any updates or changes to
processes.
3. Develop and maintain employee schedules, ensuring proper staffing levels to meet operational demands.
Address staffing issues such as absenteeism, overtime, and shift coverage.
4. Monitor and manage the day-to-day activities of the logistics operations, including co-ordination with
suppliers for shipments, receiving, storing, and shipping goods, inventory management, and order
fulfillment.
5. Analyze the efficiency of the logistics processes, identify bottlenecks, and implement improvements to
streamline operations, reduce turnaround time, and increase productivity.
6. Ensure that the goods being handled are accurate, damage-free, and meet quality standards. Enforce strict
checks on inventory and shipments to ensure high-quality standards are maintained.
7. Maintain up-to-date records of inventory levels and movements. Monitor stock levels, reorder points, and
perform regular stock checks to avoid overstocking or stockouts.
8. Ensure that stock rotation principles (FIFO, FEFO, etc.) are followed to reduce spoilage, waste, or
obsolescence, especially for perishable or time-sensitive goods.
9. Perform regular physical inventories and reconcile discrepancies between the system and actual stock
levels. Investigate and resolve inventory issues such as misplaced, lost, or damaged goods.
10. Coordinate and schedule inbound and outbound shipments, customer requirements, and delivery
deadlines. Ensure timely dispatch of goods and track shipments to avoid delays.
11. Liaise with third-party logistics providers (3PL), shipping carriers, and freight forwarders to arrange
transportation. Negotiate rates, establish contracts, and ensure the best carrier options are chosen for
cost and time efficiency.
12. Plan the most efficient routes for transportation to minimize costs and ensure timely deliveries.
13. Continuously assess and evaluate logistics processes to identify inefficiencies, redundancies, and areas for
improvement. Implement new systems or workflows to enhance productivity and reduce costs.
14. Identify and implement strategies to reduce logistics-related costs, such as reducing transportation
expenses, improving packaging methods, or negotiating better rates with suppliers and carriers.
15. Track key performance indicators (KPIs) related to logistics efficiency (e.g., on-time delivery, transportation
costs, inventory turnover, etc.) and ensure the team meets or exceeds targets.
16. Ensure logistics operations comply with local regulations regarding transportation, storage, handling of
goods, and employee safety.
17. Enforce safety policies and guidelines, including proper handling of hazardous materials, safe lifting
techniques, vehicle safety, and emergency response protocols. Ensure that all staff are trained in these
safety procedures.
18. Conduct risk assessments to identify potential hazards in the logistics operations and develop mitigation
strategies to prevent accidents or delays.
19. Communicate with internal and external customers regarding delivery schedules, status updates, and any
issues related to logistics. Ensure that customer complaints are handled quickly and effectively.
20. Ensure that all customer orders are processed accurately, efficiently, and delivered on time. Work with the
sales and support service teams to resolve any order fulfillment issues.
21. Investigate and resolve any logistical issues, including delayed shipments, inventory discrepancies,
damaged goods, or transport accidents. Act swiftly to mitigate the impact on customers and business
operations.
22. Ensure that all required documentation, such as bills of lading, shipping manifests, inventory records, and
regulatory forms, is accurate and filed in a timely manner.
23. Utilizing inhouse system for full business flow cycle (shipping documents / Cargo Insurance - SRV's - DN's –
credit note, etc.
24. Develop and maintain positive relationships with suppliers and service providers, ensuring effective
collaboration and addressing any supply chain disruptions.
In summary, a Logistics Operations Supervisor is responsible for ensuring the smooth operation of all logistics
processes, from managing teams to optimizing inventory levels, coordinating transportation, and continuously
improving efficiency. They play a critical role in maintaining cost-effective, timely, and safe logistics practices
while ensuring customer satisfaction.