Sales & Marketing Commercial Officer (PwD)

The position is that of commercial personnel who would primarily be responsible for extending backend support to sales function by ensuring timely service of material to customers, effective warehouse operations and implementation of all laid down systems and procedures, thereby achieving overall business objectives.

Business Responsibility Areas:

Customer Service:
• Review of Order Cycle Time (OCT) for delivery of material to Customers (Dealers, Project Sites etc.) based on orders received at Warehouse and as per defined benchmark

• Review with customers and sales team on regular basis for identification and resolution on material service related issues

• Support to other businesses like Home Improvement in terms of material storage and delivery.

Warehouse Management:
• Monitor and improve the productivity of CFA Manpower deployed at Warehouse

• Conduct stock verification as per defined frequency and take measures to control stock variances

• Maintain documents and legal agreements related to Warehouse operations

• Implement and ensure usage of Transport Management System to improve customer service parameters, timely Review and rationalization of route plans

Warehouse and Office Infrastructure:

• Assess infrastructure requirements at the warehouse and sales offices and accordingly propose the capex projects
• Execution of Capex Projects as per project implementation schedule
   

Overheads:
• Assist and provide inputs to Regional Commercial team on the proposals for annual overheads budget

• Monitor and ensure freight cost per ton (CPT) and other overheads are within the budgeted limits
 

Vendor Payments:
• Process the vendor payments as per the defined payment terms

• Monitor and ensure no pending payments, open goods receipts and open advances at each vendor level

• Coordinate with Vendors for outstanding closure and quarterly balance confirmation within the defined timelines
 

Statutory Compliances and Audits:
• Track and ensure timely renewal of statutory licenses applicable for warehouse and office operations

• Update compliances in statutory portal (GRC) as per the due dates

• Initiate corrective and preventive actions for identified statutory non-compliances

• Participate and support with relevant documents during audits like ISO, 5S,Internal Audit
 

Safety:
• Monitor safety parameters and conduct safety audits as per schedule to provide safe working environment at warehouses and office premises.

Reports:
• Prepare and circulate monthly reports on various parameters in a timely manner.

Key Performance Indicators:

• Percentage of Order Cycle Time (OCT)

• Freight Cost Per Ton

• Execution of Capex Projects within timelines

• Stock variance within the defined limits

• Vendor bill settlement within defined timelines

• Statutory and Safety Compliances

• CFA manpower productivity