The Front Office Receptionist is the first point of contact for members and guests of the club. This role ensures a welcoming, professional, and discreet experience at all times while managing the flow of arrivals, inquiries, reservations, and administrative support. As the face of the club, the receptionist plays a central role in maintaining the exclusive, family-oriented, and high-standard atmosphere expected by members.
Key Responsibilities
Member & Guest Experience
Greet members and guests warmly upon arrival and departure.
Verify membership status and ensure access control protocols are followed.
Provide personalized assistance, addressing members by name and anticipating needs.
Handle member inquiries, complaints, and requests promptly and with discretion.
Coordinate guest registrations and ensure all visitor policies are respected.
Front Desk Operations
Manage phone lines, emails, and in-person queries in a professional manner.
Schedule reservations for club facilities (restaurants, events, sports courts, spa, etc.).
Support event bookings and coordinate with F&B, wellness, and event teams.
Maintain accurate records of member visits, bookings, and communications.
Monitor lobby/reception area to ensure it remains elegant, tidy, and welcoming.
Administration & Coordination
Assist the Membership Office in onboarding new members (forms, welcome packs, tours).
Process payments for services, event registrations, or membership-related fees.
Prepare daily reports on reservations, arrivals, and front desk activity.
Collaborate with housekeeping, security, and operations teams to deliver seamless service.
Uphold confidentiality and data privacy in all member-related matters.