Payment Collection Agent

Role Summary:
The incumbent is responsible for managing the collection of client dues and client follow-up.

Main Duties
• Collect client payments
• Reconcile daily cash receipt after end of day
• Deliver needed documents (statement of accounts, credit notes, invoices, delivery notes) to clients and submit signed copies to Collection Coordinator
• Report counter readings to Account Manager or Collection Coordinator
• Assist customers with any issues regarding their accounts and coordinate with corresponding Account Manager
• Report client issues to Collection Coordinator or Account Manager when needed
• Report customer claims to Collection Coordinator or Account Manager, or place a direct complaint task when appropriate
• Respond to ad-hoc requests in a timely manner