Customer Support / Helpdesk Analyst (Only for women)

Responsibilities

• Handle customer queries and complaints through calls, emails, or chat in a professional manner.
• Ticket creation/Troubleshoot product/service issues and provide timely solutions.
• Coordinate with internal teams to resolve escalations and ensure customer satisfaction.
• Maintain accurate records of customer interactions and feedback.
• Contribute to team coordination and support colleagues when required.
• Identify areas for process improvement and share suggestions with the team/management.