POSITION PURPOSE AND SUMMARY:
The Interim Support Services Manager is a temporary position (Jan 5, 2026 - June 1, 2026)
within The Hidden Genius Project implements the holistic care
management model according to the Support Services strategy. The Support Services Manager
ensures that student participants in The Hidden Genius Projectβs Intensive Immersion program
receive comprehensive services, driven by their expressed needs, in support of successful program
retention, completion, and transition. Hence, they are primarily responsible for conducting the
student and family intake process (which includes demographic data collection and assessment of
needs) and working with students and families to develop and manage the Individualized Care
Plans; and coordination of care including problem-solving, helping students navigate services,
service referral, and occasionally coordinating workshops on various student success themes (i.e.
Post Secondary Planning; Life Skills, Planning and Organization etc...). Additionally, they coordinate
with and work collaboratively with the Programs and Operations staff. The Hidden Genius Project
seeks to provide a holistic care model that is strengths-based and is culturally responsive to the
needs and goals expressed by our youth and family participants, the Support Services Manager
serves as a critical contributor toward this end. Accordingly, it is vital that they continually exercise
ingenuity, enthusiasm, ethics, and a deep commitment to continual learning within an exciting
startup environment. Finally, the Support Services Manager supports and works as part of a
dynamic, communicative, and supportive team of staff, volunteers, and Board members committed
to their success. This is the consummate role for the social change agent with a creative and
entrepreneurial spirit.
MAJOR AREAS OF RESPONSIBILITY:
Please note that Areas of Responsibility generally pertain to support of a specific site (to be
described and assigned by the Supervisor)
β Provide Care Management Services- Implement student Care Coordination Model in
response to student and family needs. Develop and maintain a positive rapport with youth
and family participants, identify resources and services in response to student needs, and
facilitate healthy linkages to resources through service referral to external partners. Provide
one-on-one student support through care management services. Assist with basic need
resources in support of successful youth participation in the Immersion Program (i.e. snacks
and meal services).
β Mentorship and Positive Student Experience β Develop rich one-to-one connections with
Immersion participants. Through mentorship relationships, identify holistic participant
needs as they arise, and strategize with The Hidden Genius Project staff to develop a plan to
address them. Solicit participant and parent/guardian feedback to guide responsive
programmatic improvements to maximize participant enjoyment and success.
β Training, Technical Assistance, and Facilitation β Train The Hidden Genius Project staff
and volunteers on relevant human service topics, best practices, and methods. Engage
relevant external stakeholders to leverage resources and develop partnerships towards
meeting youth and family participant needs. Collaborate in designing strategies to scale
impact and/or support systems-level implementation. Facilitate training and/or convenings
for adults interested in providing technology education and direct services to youth. Train
volunteers to support classroom and Catalyst activities, and manage them within those
settings.
β Intake Process Management - Oversee distribution and collection of Intake documents.
Support all cohorts in the intake documentation process document process.
o This includes working with the Support Services team to update documents and
utilize e-signing process for document distribution
β Support Services Protocol Management - Review and update Support Services Protocol,
as necessary, in collaboration with the Support Services team.
β Collaboration with College Access Team -Engage College Access Fellow and Alumni
Support Coordinator to coordinate on Genius outreach, data distribution, and holistic
service delivery.
o This may include having Youth Care Coordinators provide outreach to Genius alums
β Youth Care Coordinator Management - Manage work plan, scheduling, training, and
activities of Alumni Youth Care Coordinators, to ensure effective caseload management and
adequate coverage.
β Hidden Genius and Family Event Coordination - Oversee the coordination of Genius and
Family activity events.
β Coordinate Genius Family Meetings - Drive implementation of intake, quarterly and exit
meetings for Geniuses and families. Conduct additional meetings as needed.
β Oversee the day-to-day operations of Support Services - Work with Support Services
staff to collect and input the necessary data pertaining to youth across all Immersion
Program cohorts into our MIS Salesforce. Implement a reporting system for necessary team
members, i.e. leadership team and Board members.
β Other duties as assigned
GENERAL RESPONSIBILITIES:
β Serve as an exceptional role model, mentor, and champion to The Hidden Genius Project
youth and family participants.
β Communicate effectively (via email, phone, and/or postal mail) and in a timely manner with
all relevant constituencies, including participants and their parents/guardians.
β Act as dynamic ambassador to The Hidden Genius Project within the community
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