Job Description

Manage the front office team, including training, scheduling, and performance evaluation
Ensure exceptional guest service and handle guest inquiries or complaints promptly and professionally
Oversee reservations, check-ins, and check-outs efficiently
Coordinate with other departments to ensure seamless guest experiences
Maintain accurate records and prepare daily reports on front office operations
Implement and enforce hotel policies and procedures at the front desk
Monitor inventory of front office supplies and equipment
Handle billing and cash management in compliance with company standards
Support sales and marketing initiatives through effective guest relations

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