Position Summary
The IT technician provides technical support for all school hardware, software, networks, and user devices. The role ensures smooth daily operations, quick resolution of IT issues, and maintains a high standard of service to staff, students, and administrative teams.
The technician works under the IT Supervisor/Manager and collaborates with other IT team members to support the school鈥檚 digital infrastructure and ensure minimal downtime.
Key Responsibilities
1. User Support & Helpdesk
- Respond to IT tickets, emails, and walk-ins from staff and students.
- Troubleshoot and resolve issues related to:
- Laptops, Chromebooks, desktops
- Printers, scanners, copiers
- Projectors, interactive boards
- Classroom technology
- Wi-Fi & network connectivity
- Assist with password resets (Google Workspace / Microsoft / internal systems).
- Provide basic user training for staff and students when needed.
2. Device Management
- Configure, install, and maintain: Windows laptops and Chromebooks (enrollment, updates, licensing)
- Perform imaging or setup for new devices.
- Monitor device health, updates, and performance.
- Maintain accurate asset records in the ITAM system/IT logs.
3. Network & Infrastructure Support
- Basic troubleshooting of switches, firewall and APs.
- Identify cable faults, replace damaged patch cables, and update labels.
- Support a secure and reliable network for staff and students.
- Report major outages to the IT Manager.
4. Systems & Accounts
- Create and manage user accounts (Google Workspace, School Systems).
- Assign permissions based on roles.
- Support email configuration and login issues.
- Provide support for Google services.
- Maintain shared drives, groups, and basic security configurations.
5. Classroom Technology Support
- Daily check of projectors, sound systems, and interactive panels.
- Install and support educational software.
- Troubleshoot display issues, HDMI, adapters, and sound problems.
- Assist teachers during lessons when support is required.
6. Printers & Peripheral Management
- Install printer drivers and connect devices to network printers.
- Troubleshoot printing issues (paper jams, toner, connectivity).
- Monitor ink/toner levels and assist with replacements.
- Coordinate with vendors for repairs.
7. Maintenance & Preventive Work
- Perform routine hardware cleaning and maintenance.
- Ensure cables are organized, labeled, and documented.
- Keep IT rooms, storage areas, and equipment racks tidy.
8. Software Support
- Install approved applications and updates.
- Remove unauthorized or risky software.
- Configure browsers, security settings, and productivity tools.
- Support educational platforms like (Engage, ManageBac, Help Desk systems, etc.
9. Documentation & Reporting
- Update IT logs, inventory, and maintenance sheets.
- Document Daily Tasks in the IT Help Desk System
- Document recurring problems and solutions.
- Escalate unresolved cases to the IT Supervisor/Manager.
- Prepare checklists for classroom technology inspections.
10. Event & Operational Support
- Provide IT assistance for school events (graduations, assemblies, and rehearsals).
- Set up microphones, speakers, projectors, and other AV tools.
- Support other departments with meetings/events/training鈥tc. in IT setups.
- Provide dedicated on-site technical support during key events to ensure seamless operation during events outside working hours if needed.