Back Office Key Account Manager

Role Overview
Manage and maintain relationships with key clients by acting as the primary back-office
point of contact. Ensure timely response to client requests, clear communication, and
delivery of services in line with agreed timelines and quality standards.
Key Responsibilities
Client Relationship & Customer Service
• Serve as the main point of contact for back-office clients, handling inquiries via email and
phone in a timely and professional manner.
• Provide clients with clear service plans, timelines, and documentation requirements.
• Deliver regular updates on service progress and proactively communicate any delays or
issues.
• Ensure clients are well-informed to support effective decision-making and stakeholder
communication.
Administrative & Financial Support
• Draft and support preparation of professional correspondence, including contracts,
agreements, and official letters.
• Support financial and commercial activities such as proposal preparation, cost modeling,
invoice request forms, and PO processing.
• Manage client and vendor registrations and follow up on outstanding and aged
receivables.
• Maintain accurate and up-to-date records across task management and client tracking
systems.
• Assist in preparing operational and performance reports for senior management.
Back Office & Compliance Operations
• Support delivery of back-office services in accordance with agreed quality standards and
timelines.
• Coordinate renewal of licenses and registrations with relevant authorities.
• Support ongoing compliance with Saudi Labor Law and related regulations.
• Assist with immigration, employee mobility, and management of key government portals
(e.g., HRSD, GOSI, Muqeem, QIWA).
• Support issuance and attestation of employee-related documentation, including visas,
Iqamas, and official letters.
Collaboration & Cross-Functional Support
• Participate in team and project meetings as required.
• Collaborate with HR, GRO, and Finance teams on documentation, invoicing,
reconciliations, and overdue collections.
• Work closely with internal business units to support service delivery and internal
referrals.