Media Editor, Custom

At Macmillan Learning, we're committed to driving innovation that transforms education. We seek team members who thrive on pushing boundaries, envisioning future possibilities, and building solutions that make a lasting impact. Whether you're a Pioneer shaping bold new ideas, a Builder turning possibilities into reality, or a Stabilizer optimizing for success, you'll play a vital role in advancing our mission. If you're excited by the prospect of testing new technologies, implementing transformative strategies, and thriving in a fast-paced, innovative environment, we’d love to hear from you! 

The Media Editor, Custom plans, develops, and owns the end-to-end delivery of media components for assigned custom digital products, ensuring they enrich the learning experience and support effective teaching and learning. This role operates with a high degree of independence and accountability, managing complexity across projects and ensuring that media components are delivered accurately, on time, and aligned with customer, editorial, and business expectations.

The role works closely with project editors, editorial assistants, media project managers, contractors, vendors, and sales to drive outcomes, proactively manage schedules and risks, and ensure high-quality execution across all media deliverables. This role communicates clearly and proactively with stakeholders regarding project status, issues, dependencies, scheduling, and budget considerations, and is expected to surface and resolve issues early with minimal oversight. The role is responsible for making editorial and media decisions for courseware products, exercising sound judgment, and directing others to make improvements that positively impact the instructor and student experience. In addition, the Media Editor plays an active role in continuous improvement and innovation, contributing to the refinement of workflows, the adoption of new tools and technologies (including AI and automation), and the scalability and sustainability of custom digital product offerings. 

We know that talented candidates sometimes hesitate to apply when they don't meet every single qualification listed. We encourage you to apply if you're excited about this role and believe you can contribute meaningfully to our team, even if your background doesn't align perfectly with every requirement. We're looking for people who are passionate about our mission and can bring valuable perspectives to our work. Different experiences, skills, and approaches all have the potential to strengthen what we do. If this opportunity interests you, we'd love to hear how your unique background and abilities could contribute to our team's success. We're committed to building a workplace where everyone can do their best work and where diverse viewpoints are valued. We encourage all qualified candidates to apply - we're excited to learn about the different ways you might add value to our organization.  

Major responsibilities include, but are not limited to:

End to End Delivery of Media Components

• Own and manage the end-to-end delivery of media components for assigned custom courseware products.
• Collaborate with project editors, instructors/authors, and other stakeholders to plan, evaluate, and deliver digital content that meets quality, accuracy, accessibility, and user experience standards.
• Independently create, manage, and maintain Jira tickets throughout the project lifecycle, ensuring workflows are followed correctly; dependencies are identified, risks are anticipated, and work progresses with minimal oversight.

Quality Assurance and Lifecycle Management 

• Oversee quality assurance, launch, and lifecycle management of media products.
• Work with media production, QA vendors, and internal partners to prepare products for launch, resolve issues, and manage updates across the product lifecycle.
• Request access cards for courseware products.
• Ensure deliverables are complete, customer-ready, and launched on time and within scope.

Hiring and Onboarding

• Hire, onboard, and manage contractors, freelancers, vendors, and accuracy reviewers as needed, including setting expectations, managing timelines, reviewing work, and ensuring quality and accountability.
• Consult with project editors, Associate Director, and discipline stakeholders as appropriate.

Workflow Execution and Maintenance

• Create, maintain, and refine workflows and related documentation for assigned topics or product areas.
• Ensure workflows reflect current practices and are complete, accurate, accessible and usable.
• Train colleagues on new processes or process changes, as needed.
• Proactively identify opportunities to improve workflows, apply AI or automation, scale processes, and support growth initiatives.

Technical and Courseware Expertise for Custom Solutions

• Serve as a technical and courseware expert for custom products.
• Develop strong knowledge of custom digital offerings, courseware features, and user experience to consult with sales, project editors, and customers.
• Translate customer requests into viable courseware solutions by asking strong discovery questions, clarifying needs, and explaining how requests can be fulfilled within Achieve and related products.
• Take accountability for maintaining knowledge of Macmillan Learning product features and development to inform custom builds.
• Contribute ideas, pilots, or recommendations that improve efficiency, quality, or customer outcomes across custom media products.

Pedagogical and Market Insights

• Maintain and apply knowledge of pedagogical and market trends to support custom product strategy.
• Stay informed on product development, courseware strategies, and competitive offerings.
• Apply this knowledge to inform customer consultations, internal decision-making, and custom product solutions.