Dispatcher

The Customer Service Representative / Dispatcher is responsible for managing client bookings, coordinating vehicle dispatch, and ensuring timely & professional service delivery. This role serves as the communication link between clients and drivers and plays a key role in maintaining White Taxi’s high service standards.

Key Responsibilities

• Receive and process booking requests via phone, web, or mobile platforms

• Enter trip details accurately into the dispatch system

• Assign the nearest available vehicle using GPS and dispatch software

• Monitor trips in real-time to ensure punctuality and efficiency

• Communicate clearly with drivers regarding schedules and special client requests

• Provide professional customer support and handle inquiries or complaints

• Coordinate airport transfers, hotel pickups, and corporate transportation

• Ensure accurate documentation of trips and payments

• Follow up on service quality when needed