ā¢ Support the Bankās Retail Banking transformation and system enhancement initiatives
ā¢ Act as a key interface between Retail Banking business units, IT delivery teams, vendors, and governance functions
ā¢ Ensure requirements alignment with approved business strategy, IT roadmap, and enterprise architecture principles
ā¢ Contribute to initiative scoping, feasibility assessment, and solution option evaluation for wholesale banking systems
ā¢ Elicit and document business, functional, and non-functional requirements for retail banking systems, including:
o Core retail and customer servicing systems
o Customer-facing channels (mobile, internet, branch, call centre)
o Payments, cards, and customer onboarding processes
ā¢ Prepare and maintain requirement artefacts such as:
o Business Requirements Documents (BRD)
o Functional Specifications / User Stories
o Process maps, workflows, use cases, and data flows
ā¢ Facilitate requirements workshops, walkthroughs, and sign-off sessions with stakeholders
ā¢ Work closely with:
o Retail banking, operations, finance, compliance, and risk teams
o Internal IT teams (delivery, integration, infrastructure, information security)
o External vendors and system integrators
ā¢ Support UAT planning and execution, including requirement clarification, test case validation, and defect analysis
ā¢ Manage requirement changes and impact assessments through formal change management processes
ā¢ Ensure requirements address regulatory, security, operational, and performance considerations
ā¢ Build effective working relationships with business and technology stakeholders
ā¢ Act as a trusted point of contact for clarifying business needs and resolving requirement gaps
ā¢ Support documentation and knowledge transfer for system continuity and operational readiness
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