We're looking for a highly organized and detail-oriented Operations Manager to join our team in Damman, United Kingdom. In this pivotal role, you will oversee the day-to-day operations of our organization, ensuring seamless execution of processes, exceptional customer experiences, and optimal team performance. This is a hands-on position that requires a strategic thinker who can balance operational excellence with people leadership while maintaining transparency and fostering a collaborative work environment.
**Daily Operational Management:**
- Oversee daily opening and closing procedures, ensuring all systems and facilities are ready for operation
- Manage staff scheduling, attendance tracking, and shift coordination while handling call-ins, absences, and last-minute adjustments
- Train, supervise, and support team members to maintain high performance standards and professional behavior
- Conduct regular safety and security checks to ensure a secure and compliant work environment
- Handle incident management, including addressing concerns, resolving complaints, and managing emergencies with composure and decisiveness
**Inventory and Vendor Management:**
- Oversee inventory management across all operational areas, ensuring optimal stock levels and minimal wastage
- Coordinate with suppliers for ordering, deliveries, and invoice follow-up to ensure timely replenishment and quality control
- Perform quality checks on received goods and maintain accurate documentation for payment processing
- Manage petty cash and expense logging with meticulous attention to detail
**Administrative and Compliance:**
- Coordinate with external accounting and service providers for bookkeeping, compliance filings, and audit preparation
- Analyze operational metrics and key performance indicators (KPIs) to identify trends and opportunities for improvement
- Develop and implement process improvements to enhance efficiency and reduce operational costs
- Maintain transparent communication with internal teams and external stakeholders regarding operational status and challenges
**Strategic Operations:**
- Identify and mitigate operational risks while ensuring adherence to organizational policies and regulatory requirements
- Lead continuous improvement initiatives and implement best practices across all operational areas
- Prepare detailed reports and presentations on operational performance for senior management
- Foster a supportive and inclusive team culture that encourages collaboration and professional development