Cloud Support Engineer

Cloud Support Engineers are responsible for providing technical support for a set of MicroStrategy Products. This person dedicates his/her time to resolving customer issues, contributing to the growth of our MicroStrategy Community, and further growing their MicroStrategy Product Knowledge to provide top-notch service.  To succeed in this role this person must be passionate about our technology, thrive in challenging situations, and have a strong desire to help others. 
 

Responsibilities 
Provide support for MicroStrategy’s Business Intelligence product suite, Cloud platform, and its underlying technologies 
Develop strong relationships with MicroStrategy customers and partners through daily, high quality interactions during customer project development and production system maintenance 
Find creative and sophisticated solutions to complex or higher priority problems reported while using MicroStrategy’s product suite through analytical talent and strong troubleshooting abilities 
Collaborate and communicate effectively with peers, internal application and software development teams 
Prioritize and communicate product defects and enhancements to development teams 
Contribute to the growth of the MicroStrategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums 
Enhance personal and professional growth by participating in Internal Development Programs 
Work in a strong team environment 
 

Qualifications 
Bachelor’s degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science) 
Exposure to Python, REST API, Java, SQL, HTML, or XML/XSL technologies 
Windows/Linux system administration knowledge 
Minimum of 2 years of IT customer service experience / strong customer focus 
Minimum of 1 year of MicroStrategy Platform usage or administration knowledge 
Able to support MicroStrategy customers during USA hours
Strong analytical and troubleshooting skills and experience 
Strong Time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure 
Excellent oral and written English communication skills 
Preferred: Cloud Certifications (AWS, Azure, Google Cloud) 
 
Additional Information
The recruitment process includes online assessments as a first step (English, logic, business) - we send them via e-mail, please check also your SPAM folder