Job Description
Cloud Support Engineers are responsible for providing technical support for a set of Strategy Products. This person dedicates his/her time to resolving customer issues, contributing to the growth of our Strategy Community, and further growing their Strategy Product Knowledge to provide top-notch service. To succeed in this role this person must be passionate about our technology, thrive in challenging situations, and have a strong desire to help others.
Responsibilities
- Provide support for Strategy鈥檚 Business Intelligence product suite, Cloud platform, and its underlying technologies.
- Develop strong relationships with Strategy customers and partners through daily, high quality interactions during customer project development and production system maintenance.
- Find creative and sophisticated solutions to complex or higher priority problems reported while using Strategy鈥檚 product suite through analytical talent and strong troubleshooting abilities.
- Collaborate and communicate effectively with peers, internal application and software development teams
- Prioritize and communicate product defects and enhancements to development teams.
- Contribute to the growth of the Strategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums.
- Enhance personal and professional growth by participating in Internal Development Programs.
- Day to day management of the Strategy Cloud infrastructure including scheduled and emergency maintenance activities as well as scheduled on-call coverage.
- Incident response including troubleshooting of the infrastructure related issues and collaboration with Engineering team on troubleshooting of platform related issues.
Qualifications
- Bachelor鈥檚 degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science)
- Exposure to Kubernetes, Python, REST API, Java, SQL, HTML, or XML/XSL technologies
- Windows/Linux system administration knowledge
- Functional knowledge of cloud technologies and service providers like Azure, AWS, and GCP
- Experience with Strategy鈥檚 Business Intelligence product suite, Cloud platform, and its underlying technologies
- Strong analytical and troubleshooting skills
- Strong Time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure
- Excellent oral and written English communication skills
- Preferred: Cloud Certifications (Linux Foundations, Kubernetes, AWS, Azure, Google Cloud)