馃幆 Your role :
As a Supply Chain Support Analyst, you will be responsible for ensuring the smooth operation and continuous improvement of digital tools used by external partners (manufacturers and suppliers).
- Coordinate user support activities (Level 1), ensuring efficient handling, qualification and follow-up of incidents and requests
- Animate support channels and ensure proactive communication with users
- Monitor incident resolution and coordinate with technical teams to ensure timely issue resolution
- Identify recurring issues, define corrective action plans and contribute to continuous improvement
- Develop and maintain user documentation and training materials
- Deliver training sessions and support onboarding of new users, as well as process refresh sessions
- Track performance indicators (KPIs) and produce regular reporting for business teams
- Prepare and lead follow-up meetings with partners
- Contribute to the optimization of support processes and service quality