Coordinate incident and problem management, ensuring smooth collaboration between support and technical teams and timely resolution of issues.
Define, implement, and maintain operational processes and procedures to guarantee the stability and reliability of the headless platform in day-to-day operations.
Ensure service availability and performance by tracking KPIs and coordinating corrective actions when needed.
Work closely with development teams to support the transition of new features into production.
Oversee support activities and service delivery, ensuring SLAs are met and service quality is continuously improved.
🦸🏻♂️ Your profile :
You have 5 years of studies in the field of engineering, business or similar.
You have at least 4-6 years of significant experience in consulting or product management.
A good knowledge of the luxury and retail sectors is a plus.
You have a good knowledge of E-Commerce issues in Luxury & Retail sector (IT and business)
You know all the project phases and main challenges of digital transformation projects.
You are fluent in Italian and English. Knowledge of French will be appreciated.