Computer Support Technician

We're looking for a Computer Support Technician to provide computer support for unclassified and/or classified systems in a heterogeneous environment to solve a variety of complex technical problems in a timely manner. You will be responsible for installing, configuring, securing and maintaining systems, as well as loading layered products and troubleshooting system problems. This position is in the Information Technology Operations (ITO) Division in the Computing Directorate.

This position requires full-time on-site presence due to the nature of the work.

This position will be filled at either level based on knowledge and related experience as assessed by the hiring team. Additional job responsibilities (outlined below) will be assigned if hired at the higher level.

You will 

• Install new computer system hardware and upgrades.
• Install and configure printers and other peripherals.
• Install and configure operating systems, computer security and applications software.
• Secure computer systems and monitor to ensure that they are in compliance with Department of Energy (DOE) mandated orders.
• Diagnose and resolve moderately complex system, printer, and network problems.
• Provide technical assistance to the user community.
• Maintain appropriate technology, computer security, and safety training.
• Perform other duties as assigned.

Additional job responsibilities, at the 593.3 level 

• Perform complex installations and configurations.
• Diagnose and resolve complex system and network-related problems.
• Provide advanced technical assistance to the user community.