Are you passionate about creating clear, engaging and effective communications that truly make a difference for customers? We鈥檙e looking for a Communications Manager to help us shape and deliver high鈥憅uality member communications across the full customer journey. You鈥檒l join a collaborative and forward鈥憈hinking team, working with colleagues across Retail and the wider Group to create comms that are insight鈥慸riven, customer鈥慶entred, and aligned to our strategic goals.
What you'll be doing:
- Designing and delivering transactional member communications and literature across schemes, ensuring alignment with brand, tone of voice and customer鈥慶entric principles
- Working with agencies and third鈥憄arty suppliers to develop materials that meet briefs, budgets and timelines
- Tracking and reporting on communications performance, using insight to enhance effectiveness and outcomes
- Using customer and member insight, analytics and data to shape communications and continuously improve messaging
- Implementing communication updates across channels and running test鈥慳nd鈥憀earn activity to optimise impact
- Building strong and collaborative relationships with internal and external stakeholders
- Working within risk and compliance frameworks to ensure communications meet required standards
- Partnering with teams across Retail and Group to share learnings and align customer journeys for improved outcomes
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