Senior Operational Risk & Resilience Manager

The Senior Operational Risk & Resilience Manager will support and drive focus on Operational Resilience across all Asset Management (AM) America teams and provide specific Operational Risk support to AMCOO functions.

This will involve owning, maintaining, and improving AMCOOs operational risks, controls, monitoring, risk reporting and ensuring that AM has the appropriate operational resilience plans / contingencies in place, which must be validated via testing.  The candidate must have good knowledge of the risk & resilience landscape via practical experience supported by good industry / regulatory knowledge and insight.

The role will be instrumental to provide oversight, guidance and support the business to minimize the impact of disruptions through pro-active risk management, preparation and effective responses to incidents and risk events. The role requires significant collaboration with the Senior Leadership Team and Team Managers within Asset Management and interaction with stakeholders across key locations.

Responsibilities: 

• Collaborate with Operations Leadership to oversee and manage initiatives and BAU activities, enhancing risk management, operational resilience, and scalability to contribute to reducing to risks to our customers.
• Ensure teams identify and review key risks, potential errors, and exposures regularly.
• Maintain close relationships with Operations teams to improve processes and reduce operational risk.
• Oversee resilience controls and documentation, ensuring alignment with Asset Management frameworks, industry best practices, and regulatory requirements.
• Review errors/incidents/events, manage resulting actions, and ensure readiness for audits/compliance reviews.
• Provide updates to Governance Committees, and ensure teams understand their compliance roles.
• Assist with ad-hoc regulatory/governance responses, provide management information for strategy formulation, and ensure effective incident/crisis management and resilience testing.
• Provide cover and ad-hoc support to wider COO Operational Risk Team as appropriate.