At Legal & General, our customers are at the heart of everything we do. Our Customer Payroll team plays a crucial role in delivering accurate and timely payments that directly support customer wellbeing. We鈥檙e looking for a Payroll Operations Subject Matter Expert to bring technical payroll expertise, strong analytical skills and a collaborative mindset to our high鈥憄erforming team. If you鈥檙e passionate about enhancing processes, supporting colleagues and driving excellent customer outcomes, we鈥檇 love to hear from you.
What you'll be doing:
- Providing expert technical support across payroll processing, reporting and operational controls
- Leading on complex payroll queries, investigations and escalations
- Supporting system, process and control improvements including testing and documentation updates
- Conducting quality checks and monitoring activity to ensure accuracy and risk alignment
- Ensuring regulatory, legislative and internal process requirements are understood and applied
- Identifying and recommending opportunities for continuous improvement across teams
- Supporting colleagues with consistent training, guidance and technical knowledge
- Contributing SME insight to projects, audits, initiatives and wider business engagement