Customer Payroll Service Manager

We’re recruiting for a Customer Payroll Service Manager to join us. We’re offering a competitive base salary. 

Our customers sit at the heart of everything we do, and our Customer Payroll team plays a vital role in ensuring they receive accurate and timely payments. We’re looking for a Customer Payroll Service Manager to lead our payroll service delivery, support our people, and help us continue delivering an exceptional and reliable experience for every customer. If you’re passionate about operational excellence, developing others, and driving positive outcomes, we’d love to hear from you.

What you'll be doing:

• Overseeing end‑to‑end customer payroll payments and HMRC reporting with strong quality and control measures
• Leading, coaching and developing payroll team leaders and colleagues to build a high‑performing, customer‑focused culture
• Managing escalations by investigating complex queries, identifying root causes and driving improvements
• Guiding teams through process changes, documenting procedures and supporting training and knowledge sharing
• Partnering across payroll teams (systems, SMEs, governance) to ensure consistent standards and operational excellence
• Identifying and driving continuous improvement initiatives across processes and ways of working
• Embedding Consumer Duty principles into daily operations to deliver good customer outcomes
• Managing people responsibilities in line with company policies and agreements to support consistent delivery