At Legal & General, we鈥檙e committed to creating communications that genuinely support and empower our members. As our Transactional Communications Lead, you鈥檒l play a key role in shaping how our customers experience pivotal moments - ensuring every interaction is clear, timely and meaningful. If you鈥檙e passionate about customer鈥慶entric delivery, thrive in an agile environment and enjoy turning insight into real鈥憌orld impact, we鈥檇 love to hear from you.
What you'll be doing:
- Owning and shaping the strategy for workplace transactional communications, aligning it with divisional and business priorities
- Managing and prioritising the communications backlog, ensuring clear requirements and delivery alignment
- Guiding user story creation, acceptance criteria and definition of done to support effective agile delivery
- Communicating with stakeholders confidently and clearly, ensuring shared understanding of progress, risks and assumptions
- Evaluating and improving customer experience by applying insight, data analytics and Consumer Duty principles
- Driving agile ways of working across the communications programme, tracking delivery metrics and promoting continuous improvement
- Reviewing proposed solutions, assessing alignment with strategic imperatives and advising on priorities
- Coaching and supporting colleagues to build agile capability, encouraging self鈥憃rganisation and collaborative problem鈥憇olving