We鈥檙e looking for Junior Onboarding Consultants to join our Institutional Retirement team. In this role, you鈥檒l play a key part in ensuring new work enters our Onboarding & Case Triage (OCT) function smoothly and efficiently. You鈥檒l help keep our workflows running effectively, support colleagues, and contribute to the delivery of great outcomes for our customers, trustees, and internal stakeholders.
What you'll be doing:
- Monitoring shared inboxes and reviewing, logging, and categorising incoming emails
- Responding to routine enquiries or signposting messages to the correct teams
- Maintaining accurate records by updating internal systems consistently
- Prioritising urgent messages and escalating issues when needed
- Supporting administrative workflows by extracting and entering key information into work trackers
- Organising documents, files, and data to support daily operations
- Triaging incoming work and identifying missing information to help cases progress efficiently
- Keeping colleagues and relevant third parties informed to support excellent customer outcomes