We鈥檙e recruiting for a QA Manager to join us with digital and content experience, from either our Cardiff or Hove office for a 12 month period.
As a QA Manager you will ensure the quality, consistency, and clarity of member engagement communications across channels by applying brand standards, client-specific preferences, and behavioural science to support consumer understanding and commercial outcomes
What you'll be doing:
- Own the quality assurance process for all member engagement communications, ensuring consistency with brand guidelines and client-specific tone of voice requirements
- Review and approve content across digital and offline channels, ensuring clarity, accuracy, and alignment with behavioural science principles
- Collaborate with Compliance and Advertising Standards teams to ensure communications meet regulatory standards and support demonstrable consumer understanding
- Develop and maintain QA frameworks and checklists, continuously improve processes to enhance efficiency, reduce errors, and support scalable delivery
- Support the Delivery Team by providing QA oversight on copy, content, and creative executions, ensuring alignment with strategic engagement goals
- Champion clear, customer-centric communication, balance commercial objectives with member needs, and promote best practice across teams
- Liaise with internal and external stakeholders, including product, marketing, and creative teams, to ensure QA standards are upheld throughout the production lifecycle
- Ensure communications (durable mediums, web content, and telephone communication scripts / frameworks) meet the information needs of customers, are likely to be understood by customers intended to receive the communication, and equip them to make decisions that are timely, properly informed, and effective