Responsibilities:
• Hands on experience on security platforms such as Cisco networks, Checkpoint Firewall, Cisco ASA, Blue Coat web content filtering and Symantec anti-virus.
• Experience with Cisco ASA Firewall troubleshooting and policy change requests for new IP segments.
• Experience supporting Level 2 and Level 3 Security Issues.
• Familiarity with Protocols, such as: OSPF, ACL, NAT, SSH, HTTP, HTTPS, DNS & DHCP.
• Excellent problem solving and debugging skills.
• Superior customer service skills with non-technical users.
• Experience with VSM ticket management system.