Responsibilities:
• Lead and develop a team focused on delivering a superior customer experience.
• Master the capabilities of the software and advise customers on how to most effectively implement the solutions.
• Manages a complex or multiple projects ensuring that quality projects are delivered on time, within budget, on schedule and within project scope.
• Creates and maintains project plans and project governance artifacts.
• Identifies resources needed and tracks/maintains resource plan.
• Adheres to project methodology and standards.
• Identifies and monitors project risks, action items and issues.
• Proactively communicates project status, issues and mitigations to management stakeholders.
• Develops client relationship to leverage future opportunities in conjunction with Account Management.
• Partners with client stakeholders to ensure overall project or program achieves business goals