Duration: This is a Temp to hire position. If the person is successful they will go perm within one year
• The Customer Relations Associate is a Healthcare Educator who represents the company to investigate, evaluate and resolve product/medical complaints worldwide per FDA/ISO requirements.
• Monitor feedback activity using the complaint handling system to assess seriousness of adverse reactions and provide complaint resolution while promoting customer satisfaction.
• Provide education, product and service information while ensuring a satisfactory resolution.
• Other key responsibilities include: managing product returns, identifying quality signals and processing reimbursement claims. Be a facilitator of the importance of quality and compliance awareness for internal colleagues
• Investigate complaints – Evaluate medical complaints to determine filing requirements per MDR/GMP regulations and other regulatory requirements.
• Investigate and document non-medical complaints as necessary.
• Request and compile information for claims relating to adverse reactions; coordinate the reimbursement process.
Review complaint files for accuracy and completeness per GMP regulations.
Investigate and document account and consumer complaints/concerns and inquiries.
Participates in investigations, audits, cross-functional teams, and other related duties as assigned by management by management.
Qualifications and Skills:
• MUST speak Spanish
• A minimum of a healthcare degree or professional license is required. A minimum of a BS/BA degree is preferred.
• A minimum of 5 years professional medical related experience is required.
• Call center or medical device experience is highly preferred.
• Experience working in a quality control environment is also preferred.
• The ability to function successfully as a member of a high performing team in a dynamic environment is required.
• Strong written and oral communication skills are required.
• Strong interpersonal and organizational skills are required. Proficiency in MS Office products is required. This position requires excellent documentation practices and the ability to multi-task in a fast paced environment with strong attention to detail and accuracy.
• Will be typing on the computer so must have proficient typing skills