Medical Customer Relations Associate

Duration – Temp to Hire/contract to Hire

Job Responsibilities: 

• The Customer Relations Associate is a Healthcare Educator who represents the company to investigate, evaluate and resolve product/medical complaints worldwide per FDA/ISO requirements. 

• Monitor feedback activity using the complaint handling system to assess seriousness of adverse reactions and provide complaint resolution while promoting customer satisfaction. 

• Provide education, product and service information while ensuring a satisfactory resolution. 

• Other key responsibilities include: managing product returns, identifying quality signals and processing reimbursement claims. Be a facilitator of the importance of quality and compliance awareness for internal colleagues

• Investigate complaints – Evaluate medical complaints to determine filing requirements per MDR/GMP regulations and other regulatory requirements.

• Investigate and document non-medical complaints as necessary. 

• Request and compile information for claims relating to adverse reactions; coordinate the reimbursement process. 

Review complaint files for accuracy and completeness per GMP regulations.  

Investigate and document account and consumer complaints/concerns and inquiries. 

Participates in investigations, audits, cross-functional teams, and other related duties as assigned by management by management.

Qualifications and Skills:

• MUST speak Spanish

• A minimum of a healthcare degree or professional license is required. A minimum of a BS/BA degree is preferred. 

• A minimum of 5 years professional medical related experience is required. 

• Call center or medical device experience is highly preferred. 

• Experience working in a quality control environment is also preferred. 

• The ability to function successfully as a member of a high performing team in a dynamic environment is required. 

• Strong written and oral communication skills are required.

• Strong interpersonal and organizational skills are required.

• Proficiency in MS Office products is required. This position requires excellent documentation practices and the ability to multi-task in a fast paced environment with strong attention to detail and accuracy.

• Will be typing on the computer so must have proficient typing skills