Job Description:
⢠Ensure incidents are escalated and facilitated to enable efficient and timely service restorations
⢠Communicate with all levels of management regarding Priority 1 and Priority 2 incidentsĀ
⢠Support rotating on-call support for Priority 1/2 (24x7)
⢠Perform initial Priority assessments and mediate Priority assessment disputes.
⢠Facilitate the restoration of service. Facilitate discussions and identify resulting action items. Ensure the correct technical staff is working on an incident
⢠Escalate issues during the issue resolutionĀ
⢠Facilitate and support lessons learned reviews
⢠Assist with enhancements of incident process documentation & incident reports
⢠Assist in measuring and improving, information and experience within incident management
⢠Ensure strong, clear and effective communication across all release stakeholders
⢠Ensure standards, tools and best practices are implemented
⢠Educate community about Incident Management services
⢠Completes ad-hoc and ongoing projects on an as-needed basis
Integrated Resources INC
https://careers.smartrecruiters.com/IntegratedResourcesINC