IT Business Analysis & System Admin reports to the VP of operations and is a member of the Company’s Executive Team. This role strategically identifies, recommends, and establishes systems & infrastructures to improve operating efficiencies, minimize interruption risk, provide a secure operating environment, and that will meet the longer term needs of the company. As a single technical support resource, they provide, train to, maintain, repair, and enhance technology related tools (hardware and software) that help all users (>100) get tasks done quickly and efficiently. To accomplish this objective, they must:
• Continuously monitor technological developments in infrastructure, hardware, virtualization, internal & hosted applications, etc., and determine when business appropriate to recommend changes.
• Maintain technical expertise on existing business systems and tools with problem solving skills to be able to timely and professionally respond to support related inquiries or issues.
• Consistently monitor hardware/software/intranet/intranet/communications performance and failure and opportunity trends to minimize downtime and user inconveniences.
• Ensure network security, which includes intrusion prevention and detection, website filtering, malicious email and software safeguards, and employing other highly effective security measures to safeguard the company's information and products.
• Establish and maintain sound external relationships with contracted and one time service providers, including, telecommunication, security, MRP, Work Flow, & CRM core systems.
• Partner with the other executive team members to develop strategic direction, drive culture, and improve overall business performance.
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