IN-HOUSE COORDINATOR

Position: In-house coordinator 

Duration: 6 + Months 

Location: Billerica, MA

Description: 

The In-house Coordinator is responsible for the scheduling of all service work within an assigned service territory (geography). The individual will assess work loads, identify capacity restraints and manipulate resources to efficiently deliver on time service and ensure best in class customer satisfaction levels. 

Duties include, assignment of daily repair dispatches, order consignment product for forthcoming or expedited preventive maintenance services, develop and maintain service schedules, customer notification of scheduled and rescheduled service, management of consignment inventory, and the procurement of work orders and pre-installation documents. 

The individual will work closely with Service Management, Service Engineers, Application Specialists and numerous customer service groups including, Order Entry, Returns, Fisher, Siemens, International, Shipping and Receiving, Expediting and Technical Service. 

The position requires an Associates Degree or three years of related experience. The candidate must be organized and have strong communication skills. Proficiency with Excel, Microsoft Word and Adobe Acrobat is required. Oracle and Lotus Notes experience preferred.