Business Process Improvement Analyst

Position Summary:

• The Business Process Improvement (BPI) Analyst is responsible for future state process analysis, documentation, solution design, implementation and training/communication of BPI initiatives for Global HR and Shared Services. 

• This role will be responsible for streamlining, simplifying and improving HR end-to-end processes, driving a continuous improvement culture, with systems & tools to drive productivity and a unified user experience. 

Position Overview: 

• Provide strategic leadership around initiatives focused on the sustained improvement of HR business processes 

• Act as a change agent to instill Lean methodology culture and ensure principles are utilized consistently 

• Serve as the corporate expert on Lean process methodologies and process improvement tools 

• Help manage the development and delivery of Lean methodologies by coaching business leaders 

• Help define process quality issues, measure current process performance, analyze root cause defects and develop targeted process improvement opportunities 

• Drive creation and implementation of visual metrics to build sustainability in to continuous improvement 

• Track record of successful cross functional/project management & deployment leadership experience 

• Strong analytical and client-focused process problem solving experience 

Primary Responsibilities: 

• Identify, create, and participate in the implementation of business process improvements, enabling tools, and systems that deliver tangible value to the HR Organization. 

• Perform qualitative and quantitative analysis of key performance indicators in an effort to identify opportunities for improvement in the existing business model, processes, and structure. 

• Identify subject matter experts to support multi-functional efforts in process improvement, data capture and analysis, and compliance with policies & procedures. 

• Analyze and develop business process diagrams and models to support process design and redesign initiatives 

• Advisor on projects, offering solution-design support and best practices for process management. 

• Monitor business readiness and adoption through process performance audits and reports 

• Partner with other cross-functional teams within HR Operations and COEs to identify and address improvement opportunities. 

• Help create and maintain a self-service knowledge base to educate teams and allow ready access to SOPs, process maps, etc. 

• Facilitate conversation around business process improvement, supporting team members across the HR Organization, through continuous improvement concepts, projects and methodologies. 

Knowledge, Skills and Abilities: 

• Demonstrable applied knowledge of business processes and process improvement methodologies 

• Ability to interface and communicate effectively with all levels of employees, management and diverse audiences 

• Ability to influence and shape work, progress, and processes without ownership or control 

• Solid business insight, with a strong familiarity of HR processes and the Employee Lifecycle 

• Experience working cross-functionally with departments such as Finance, IT, Legal, Payroll, etc. 

• Demonstrated ability to lead complex projects from inception through completion 

• Knowledge of principles and methodologies of change management 

• Proven experience working in a global and multi-cultural work environment 

• Strong organizational, time management and presentation skills 

• Strong, professional work ethic 

• Ability to work in fast paced, fast changing environment 

• Excellent interpersonal skills; Good team player and able to operate independently 

Qualifications: 

• Bachelor’s Degree in Business, Human Resources, or similar 

• 5+ years of business process improvement experience 

• Solid experience in Global Business Processes design and consultation 

• BPI certification (Lean, Six Sigma) or experience with Kaizen a plus 

• Experience with Cloud-based HR Systems, Service Center CRM 

• Experience with Workday and Salesforce.com a plus