· Investigate, evaluate and resolve product/medical complaints worldwide per FDA/ISO requirements.
· Monitor feedback activity using the complaint handling system to assess seriousness of adverse reactions and provide complaint resolution while promoting customer satisfaction.
· Provide education, product and service information while ensuring a satisfactory resolution.
· Other key responsibilities include: managing product returns, identifying quality signals and processing reimbursement claims.
· Be a facilitator of the importance of quality and compliance awareness for internal Colleagues.
· Investigate complaints – Evaluate medical complaints to determine filing requirements per MDR/GMP regulations and other regulatory requirements.