Urgently need PC Support Technician II

Job Description:

This role is being created at the request of the account to fill a need for PC END of LIFE, REFRESH. The resource will be responsible for scheduling REFRESH to the WEC end-user and communicating to the account, the business, Refresh Technicians and management. The resource will track all progress and movement as it pertains to Refresh and be responsible for all aspects of the Refresh scheduling and communications. 

Main Responsibilities: 

• Provides basic troubleshooting assistance and ticket resolution for personal computer users. 

• Supports computer users with installation of basic hardware/software and networking components to meet personal computer needs. 

• Diagnoses and troubleshoots basic problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors.

• Recommends hardware solutions regarding personal computers in assigned areas. 

• Assists with computer studies, projects, and implementation of policies throughout area of assignment. 

• Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems. 

• Experience working with personal computer hardware, software, systems, local area networks and terminology. 

• Good organizational and problem solving skills. Ability to operate computer peripherals including monitors, printers and scanners.