PC Technician Support

Main Responsibilities: 

• High School Diploma with 3 to 5 years experience. 

• Provides basic troubleshooting assistance and ticket resolution for personal computer users. 

• Supports computer users with installation of basic hardware/software and networking components to meet personal computer needs. 

• Diagnoses and troubleshoots basic problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors. 

• Recommends hardware solutions regarding personal computers in assigned areas. 

• Assists with computer studies, projects, and implementation of policies throughout area of assignment. 

• Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems. 

• Experience working with personal computer hardware, software, systems, local area networks and terminology. Good organizational and problem solving skills.

• Ability to operate computer peripherals including monitors, printers and scanners.