Job Description:
Provide hands-on end user support, administration, installation and issue resolution for GxP controlled laboratory equipment, servers, desktops and software packages. Perform laboratory upgrades (software, desktop components, etc…), create system documentation and author/execute test scripts as needed.
Requirement:
• Role is part of the IT group, deliver work to QC
• Minimum requirements include a Bachelor's degree in computer science, information technology (or equivalent)
• 5-7 years pharmaceutical/biopharmaceutical laboratory industry experience.
• Must have IT s/w deployment experience.
• Know how to add computers to network and active directory
• Lab Instrument (3 years’ experience, support validation deliverable, Lock down permission, restrict and grant access. troubleshooting exp.
• Qualified candidate must have demonstrated knowledge of server / application administration, laboratory equipment, network concepts, and GMP validation best practices.
• Experience with Citrix administration, database administration, application development / scripting is a plus.
• Must have the ability to troubleshoot complex problems involving multiple technologies and develop solutions.
• Must have strong written, communication and customer service skills.
• Author - IQ, system configuration, risk assessment and user validation (GAAP module IQ & risk)