Monitoring Analyst

Title: Monitoring Analyst

Location: Newark, DE

Duration: 6 Months 

Job Description:

Main Responsibilities: 

• High School Diploma with 7+ years’ experience.

• Leads a team of computer operators.

• Operates one or more computer systems, enters more complex commands on computer and peripheral equipment to execute job production applications and resolve equipment failures. 

• Under limited supervision, performs a wide range of tasks of varying complexity. 

• Resolves a broad range of difficult operating problems. 

• Performs more complex daily, weekly or nightly backups on systems to maintain production. 

• Maintains audit trail of job activities and status to document productivity. 

• Maintains more comprehensive quality records to ensure standards are met. 

• Researches peripheral equipment and error messages displayed on monitor to detect faulty output or machine stoppage. 

• Tests, evaluates and resolves more complex equipment problems/system outages and escalates issues as necessary to maintain job production. 

• Monitors customer data file restores ensuring that data are current and accurate. 

• Assists workers in classifying, cataloging and maintaining tapes to oversee and maintain computer operations.

Additional Skills:

• 3+ years of Remedy, USD, Netbackup, Brightstor, TSM, BackupExec, Omniback

• Will monitoring backups across multiple backup interfaces (Netbackup, BackupExec, Brightstor, TSM, Omniback). 

• Respond to all backup failures, device failures, tape issues, and restores reported to the backup monitoring tools: Admin Console, DPQM, SMARTS, etc.

• Diagnose and troubleshoot backup and device failures, attempt resolution in accordance with documented standard operating procedures and troubleshooting guides.