Title: Monitoring Analyst
Location: Newark, DE
Duration: 6 Months
Job Description:
Main Responsibilities:
• High School Diploma with 7+ years’ experience.
• Leads a team of computer operators.
• Operates one or more computer systems, enters more complex commands on computer and peripheral equipment to execute job production applications and resolve equipment failures.
• Under limited supervision, performs a wide range of tasks of varying complexity.
• Resolves a broad range of difficult operating problems.
• Performs more complex daily, weekly or nightly backups on systems to maintain production.
• Maintains audit trail of job activities and status to document productivity.
• Maintains more comprehensive quality records to ensure standards are met.
• Researches peripheral equipment and error messages displayed on monitor to detect faulty output or machine stoppage.
• Tests, evaluates and resolves more complex equipment problems/system outages and escalates issues as necessary to maintain job production.
• Monitors customer data file restores ensuring that data are current and accurate.
• Assists workers in classifying, cataloging and maintaining tapes to oversee and maintain computer operations.
Additional Skills:
• 3+ years of Remedy, USD, Netbackup, Brightstor, TSM, BackupExec, Omniback
• Will monitoring backups across multiple backup interfaces (Netbackup, BackupExec, Brightstor, TSM, Omniback).
• Respond to all backup failures, device failures, tape issues, and restores reported to the backup monitoring tools: Admin Console, DPQM, SMARTS, etc.
• Diagnose and troubleshoot backup and device failures, attempt resolution in accordance with documented standard operating procedures and troubleshooting guides.