Title: PC Support Technician III
Location: Sparks/Hunt Valley, MD
Duration: 6 Months
Job Description:
• Tech will provide desktop support to the Sparks and Timonium locations.
• Tech will support MAC as well as Windows environments
• High School Diploma with 5 to 7 years’ experience
• Provides basic troubleshooting assistance and ticket resolution for personal computer users.
• Supports computer users with installation of basic hardware/software and networking components to meet personal computer needs.
• Diagnoses and troubleshoots basic problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors.
• Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems.
• Assists with computer studies, projects, and implementation of policies throughout area of assignment.
• Assists in the design and development of standardized operational management reports in order to identify issues or monitor computers.
• Researches, analyzes and provides hardware/software quotations, ordering information and other purchasing information to users to assist in ordering needed equipment.
• Good organizational and problem solving skills. Ability to install, remove or repair basic computer systems.