PC Support Technician III

Title: PC Support Technician III

Location: Sparks/Hunt Valley, MD

Duration: 6 Months 

Job Description:

• Tech will provide desktop support to the Sparks and Timonium locations.

• Tech will support MAC as well as Windows environments

• High School Diploma with 5 to 7 years’ experience

• Provides basic troubleshooting assistance and ticket resolution for personal computer users. 

• Supports computer users with installation of basic hardware/software and networking components to meet personal computer needs. 

• Diagnoses and troubleshoots basic problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors.

• Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems.

• Assists with computer studies, projects, and implementation of policies throughout area of assignment. 

• Assists in the design and development of standardized operational management reports in order to identify issues or monitor computers. 

• Researches, analyzes and provides hardware/software quotations, ordering information and other purchasing information to users to assist in ordering needed equipment.

• Good organizational and problem solving skills. Ability to install, remove or repair basic computer systems.