Job detail:
Title: National Sales Training and development Leader
Location: San Francisco, CA
Duration: Permenant
Job Description:
This position will be responsible for designing training strategy and associated curriculum for Commercial Sales, Customer Operations and Customers. This position will lead, supervise, and coach the commercial training team in developing and delivering an applicable and an effective curriculum focusing on selling skills, product knowledge, territory organization, product repair & maintenance and customer training. This position will provide affected participants a consistent learning experience for the achievement of global commercial goals.
Additionally, the position will function as an internal consultant to the Commercial management team, by assessing developmental gaps and learning needs of the workforce and determining appropriate, and measurable, training initiatives. This position will include the management of existing programs and the design/creation of new programs and training materials, to support the company's growth and success.
Position Description:
• Hire, develop and manage trainers. Set clear job performance expectations and providing feedback and measurement against those standards;
• Drive and implement the learning and development vision and strategy, coordinating across the organization to identify and prioritize learning needs and collaborating with others to ensure effective implementation.
Responsibilities include, but not limited to:
• Managing all aspects of existing sales training programs and the design/creation of new programs and training materials.
• Collaborating with sales product marketing and regional marketing to develop training curriculum standards and guidelines for key product launches; National meetings; teleconferences and other trainings as needed.
• Collaborating with sales management to increase sales force effectiveness by conducting "ridealongs”, identifying sales training/development opportunities and sharing "best practices” across the sales organization.
• Oversee the design and development of both customer and USSD Technical staff training course curriculum and supporting material. Also updating and revision controlling the training material to reflect changes in instrument system design, operation, software releases and assays, etc.
• Oversee the design, development and ongoing maintenance of customer service training for new and existing customer service employees
• Manage regulatory approval of curriculum and ensure compliance.
• Establish strong relationships and meet regularly with sales, marketing, customer operations, regulatory and any other strategic business partner to understand needs and opportunities.
Work cross-functionally with commercial team members to develop training to support the tactical strategy and execute training programs and materials that support achievement of commercial team's business goals;
• Participates with other senior managers to implement strategic plans and objectives. Has input into the decisions on administrative or operational matters and ensures operations' effective achievement of objectives;
• Design and analyze assessments to identify skills and knowledge gaps on learning goals. Evaluate the effectiveness of course content and make necessary adjustments to materials and delivery methods. Conduct routine needs analysis and provide input to development and implementation of annual training plans;
• Design and develop learning solutions focused on professional development and selling skills (negotiation, Miller-Heiman etc.); and ad hoc curriculum relevant to critical business initiatives and other departmental/functional needs;
• Collaborate with ODBP in preparing curriculum/OJT for 'bench' within the organization to ensure that a ready pool of talent is available and trained to fill future openings;
• Applying project management techniques to ensure projects are completed on time and within established budgets; and
• Establish and manage relationships with 3rd party training providers and software vendors (vendor management).
Required Skills:
• Must be a good communicator, have project management skills, good teaching and motivating skills.
• Basic to advanced computer skills a must.
• Proficient in Microsoft Office, Adobe Reader, and Webinar technologies
• Ability to translate business needs into effective strategies and execute against those strategies by defining training/organizational system needs, developing, implementing, evaluating and monitoring curriculum/interventions to ensure continued effectiveness.
• Strong interpersonal skills including listening, negotiating, oral and written communication skills along with the ability to interact with diverse personalities while exercising tact and flexibility.
• Ability to identify and analyze problems, exercise independent judgment, resourcefully innovate, recommend and lead effective courses of action.
• Ability to organize, prioritize, coordinate, implement and manage complex or multiple projects and tasks in a rapidly changing, fast paced environment in conjunction with day-to-day activities.
• Ability to appropriately evaluate skills, identify development opportunities and provide effective coaching.
• Excellent presentation and platform skills and up to date knowledge of contemporary training modalities
• Clear understanding of adult learning theory, principles of communication